Support
We're here to help with your Provident live certificate.
Frequently asked questions
How do I get access?
Access is by invitation from Provident Financial Group. When your coverage is placed with us, we email you an invite link. Open it to activate your account. If you're a Provident client and haven't received one, contact us below.
I didn't get my sign-in link.
Check your spam or junk folder for an email from noreply@providentfgp.com, and make sure you entered the same email address we have on file. Links expire after a short time — request a new one from the Sign in page. Still nothing? Email or call us and we'll send a fresh invite.
How do I share my certificate?
Sign in and use the Share button on your Home screen to send your live certificate link by email or text. You can also request a certificate for a specific holder; once issued, you can email it to them directly.
How do certificate holders get alerts?
When a holder opens your live certificate link, they can subscribe to email (and optionally text) alerts. They're then notified automatically if a policy is cancelled, reinstated, renewed or expires.
How do I request a new certificate?
Sign in and tap Request certificate. Enter the holder's name and contact details and attach a sample if they have specific wording. Our team issues it and you'll be notified when it's ready. Certificate holders can also request an updated certificate from their live certificate page.
How do I delete my account or data?
Email info@providentfgp.com from the address on your account and ask us to delete it. We'll remove your account and personal information, except records we're legally required to keep. See our Privacy Policy.