SMS consent & opt-out

How Provident text notifications work

Provident Financial Group sends text (SMS) messages through its Live Certificate platform to let insureds and certificate holders know when their coverage status changes. No one receives a text until they have explicitly opted in.Consent is optional, unchecked by default, and never a condition of viewing a certificate or using the service. There is no bulk sending, and numbers are never purchased or shared.

Recipient provides their mobile number

An insured enters their mobile number during account activation; a certificate holder’s number is on file from their certificate request. Providing a number never triggers a message on its own.

Recipient checks the consent box

The recipient checks the “Text me” checkbox, which is unchecked by default. Consent is optional and is never required to view a certificate or to use any part of the service.

Recipient saves their preferences

The recipient taps “Save notification preferences.” A one-time confirmation message is sent. They can opt out any time by replying STOP.

Optional: get notified of coverage changes

This is the opt-in form certificate holders see on their live-certificate page. Every box is unchecked by default. Opting in is entirely optional — the certificate PDF is available whether or not the recipient signs up for notifications.

Your email

Your mobile number

Email me at coi@bluegrasscm.exampleText me at +1 (502) 555-7788By checking this box, you agree to receive certificate and coverage text messages from Provident Financial Group at the number above. Consent is not a condition of any purchase or of accessing this certificate. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help.Send occasional Provident marketing

Consent confirmation message sent on subscribe:

“Provident Financial Group: You are now subscribed to certificate of insurance notifications. Reply STOP to unsubscribe at any time.”

Opt out any time

Every message includes “Reply STOP to opt out.” A recipient who replies STOP is immediately removed and receives no further messages. They can also reply HELP for assistance or contact michael@providentfgp.com.

Message volume is low (a few hundred per month maximum). Standard message rates may apply. No short codes; messages come from +1 (855) 834-8674.